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Exchange & Return Policy
We accept returns within 20 days of delivery for all non-sale items. Please make sure the products are in the original condition and packaging, are not worn, washed, or altered in any way with all tags and hygiene seals in place. Products that are purchased on sale cannot be returned or exchanged. We encourage you to try on garments over underwear without removing the hygiene seal in order to ensure your ability to return the item.If you receive a damaged or defective item, please notify us immediately at info@blackwatershop.com and we will happily exchange the unwashed / unworn item for the same item at no cost.
In the event that an item you requested for an exchange is backordered, we will notify you of the possible delay via email. Also, if the item requested for an exchange has been discontinued and we are not able to fulfill your request, you will be notified via email.
International customers are responsible for paying the shipping and handling of their return order. We are unable to start the exchange process without a tracking number and are not responsible for lost packages.
All refund requests must be made within 7 days of receiving your order. If you do not do so in the stated time frame, your request will be rejected.
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